Guarantee / FAQs



Our Mission:


When we started Beyond Vape, we recognized a profound need in the industry for a safe place to locate the best collection of cutting-edge products and the corresponding expertise required to make sound decisions. Whether you arrive at our retail stores or our website, we are the solution-oriented reference for our customers. In our pursuit of cultivating long-term relationships with our customers, we promise to deliver top-quality products and consistent, ethical customer service. Our company's framework and decisions are strategically implemented to achieve the following:



  • To empower consumers with choice, improve lives, and help the world breathe free through our passion for service.
  • Innovation, quality, and community-building.

Our Principles:


  • Authenticity : All of our products are guaranteed to be original. We do not sell clones or fakes.

  • Innovation : We meticulously design and manufacture the highest quality mods and accessories to enhance the vaping experience.

  • Expertise : We provide reliable and practical advice with our customers' preferences and budget in mind.

  • Honesty : We provide reliable and practical advice with our customers' preferences and bottom-line in mind.

Customer Service: (855) 587-8888
Email us: Support@beyondvape.com


Your satisfaction is important to us. Our customer service team will promptly address and resolve any issues you may have.

FAQs


What is your warranty?

All Beyond Vape and ARIA products come with a minimum 1-year warranty. Please contact us if you have any questions regarding our warranty.


What is your retail shipping policy?

ALL ORDERS SHIP VIA FEDEX AFTER YOUR AGE IS VERIFIED:
After placing your order, please expect a call from one of our customer service representatives for age verification. Orders will not be shipped until this is done. We will have age verification software soon. Until then, we thank you for your patience, understanding, and cooperation.

CONTINENTAL 48 STATES, ALASKA, HAWAII, and US TERRITORIES:
We offer FREE shipping on all orders over $49 within the CONTINENTAL 48 STATES, ALASKA, HAWAII, and the US TERRITORIES.

FLORIDA SHIPPING:
Unfortunately, the majority of fraudulent orders we have received have been generated from Florida. Due to this, we cannot ship orders to Florida that have mismatched billing/shipping addresses. ALL Florida orders must have a matching billing and shipping address in order to be fulfilled.

Shipping times: After being placed, orders ship in 2-5 business days. Rush orders placed after 8AM PST will ship the following business day, including overnight orders (for example, an overnight order placed on a Thursday will ship Friday and arrive at its destination Monday).

Other shipping options currently available:

INTERNATIONAL/CANADA: A $13.00 shipping fee will be incurred for orders to CANADA. For International orders outside of the USA and CANADA, there will be a flat rate of $29.99.

BEYOND VAPE IS NOT LIABLE FOR THE FOLLOWING: Orders that are lost during shipping or reported as delivered and/or signed by any individuals other than the customer. For these situations the customer must file a claim with the carrier.


What is your return policy?

All non-Beyond Vape or Aria Built products purchased through BEYONDVPAPE.COM are condidered "AS IS" products, meaning that they are sold with no expressed or implied warranties included. "AS IS" items cannot be returned or exchanged unless they are either damaged during shipping, or electronically inoperable (Ego batteries, vv/vw devices, etc.). Customers with product issues must contact our support team by emailing Support@beyondvape.com or calling 855-587-8888 within 7 days of receiving their shipment as indicated in package tracking records (if purchased online, please do not take your item to a Beyond Vape retail location).

Additional Beyond Vape Return Policy Terms:
  • Returns sent without notifying our support team first. These items will be returned at the customer's expense.
  • Atomizers, clearomizers, mechanical mods, and liquids (including but not limited to e-juice), rebuildable devices, drip tips, batteries, wick, wire, coils, or parts for any of the aforementioned items. These items will be returned at the customer's expense.
  • Orders that are lost in shipping or reported as delivered and/or signed by any other individual than the purchasing customer. For these situations the customer must file a claim with the carrier (FedEx/USPS).

Minor blemishes, scratches, nicks, or dents are expected to occur during the manufacturing process to a minor degree. Issues such as these fall under the "AS IS" category of the sale, thus qualifying them under the condition above that states, "'AS IS' items cannot be returned or exchanged unless they are either damaged during shipping, or electronically inoperable (Ego batteries, vv/vw devices, etc.)." Customer's attempting to return clones or replicas will be considered as attempting a fraudulent action. These items will either be confiscated and sent to the trademark holder as evidence or returned at the customer's expense, and the customer will be barred from further BEYONDVAPE.COM purchases. Items damaged via user error, improper use, or abuse are NEVER covered under warranty by BEYOND VAPE, nor the manufacturer's of the products in question. Damages such as these include but are not limited to cross-threading, plier marks, stripped screws, water damage, deep scratches or dents, etc.

TO INQUIRE ABOUT INITIATING A POSSIBLE RETURN, PLEASE CAREFULLY READ THE FOLLOWING INSTRUCTIONS:
    1. Email your name, order number, and description of the item and reason for the return to Support@beyondvape.com. Please include pictures or video and be as detailed as possible. You will be notified upon receipt and diagnosis of the item(s).
    2. If a return request is approved, please package the items(s) along with all of the included parts, packaging, and literature. Everything must be returned as it was sent, within reason. Excessively damaged or missing packaging, parts, or literature may result in a forfeit of return, exchange, or refund. Any items deemed to have damage caused by user error will not be considered eligible for return, exchange, or refund.
    3. After packaging the item(s), print the shipping label that we will email you, affix it to the package, and drop it off at your nearest FedEx location, searchable at this link: http://www.fedex.com/locate/. The item must be shipped within 10 business days or the RMA will be considered invalid.
    4. Replacements will only be considered once the return has been inspected and diagnosed by our Quality Control Department. If approved, replacements will only be sent if they are the same product and finish, and only if they are still available. If there are no detectable defects or shipping damages to the item(s), they will be returned at the customer's expense.
    5. You will receive notification from us within 48 hours indicating the status of your request.



What shipping carrier do you use?

We offer the choice of either USPS or Federal Express (FedEx) on all online orders.


Want to carry our products?

We offer competitive wholesale pricing for our products. Please email DonaldG@beyondvape.com for pricing and details. Please note, not all products we offer are available for wholesale due to limited quantities.


Do you carry clones or knockoffs?

No, we pride ourselves on carrying only authentic products. We will never offer clones / imitations in our brick and mortar stores or online.